• When will a specific item be restocked?
We get emails from customers requesting restock information, but we usually don't have restock information until items arrive, if they are restocked at all. We like to keep the flow of new merchandise constantly coming in, therefore, restocks are sometimes not available. If you would like to be notified when an item is restocked, you may visit a sold out product and request to be notified when an item is back in stock via email by completing the "Email Me When Available" form.
How can I contact Diva Boutique?
We are available Monday-Friday 10 am-3 pm est time via phone, and chat on our site. We reply emails with 24 hours. Keep in mind we are not open on weekends and any emails sent during the weekend will be answered on Monday.
Contact info:
info@divaboutiqueonline.com
305-728-3105
• What is your return policy?
We provide customers with store credit if merchandise is returned to us within 30 days of the customer having received it. We do NOT provide refunds or return labels, customers ae responsible for all return fees. More information can be found online:
http://www.divaboutiqueonline.com/pages/return-policy
I received an item and it's damaged
Although this is something that rarely occurs, in the event that you do receive something damaged, please contact us immediately within 24 hours, via email info@divaboutiqueonline.com so our customer service team can help you get that resolved as soon as possible! Your satisfaction is important to us so we will do whatever we can to assist. Please do not send any item back that is damaged as we will not accept it without prior notification.
• I need to send an item back for store credit or an exchange. How do I do this?
Merchandise purchased online must be mailed back to our address at
2100 NW 93 ave
Doral, Fl. 33172
Customers are responsible for return shipping costs. Packages must be mailed back via UPS, USPS, DHL, FEDEX, or any major shipping company. We do not accept packages in person in our facilities. Please do not bring your package in person as it will not be accepted.
• I need help with sizing. Do you have a size chart?
Yes! we do have a size chart. It can be found by following the link below:
http://www.divaboutiqueonline.com/pages/size-chart
Note: Models always wears small unless specified in the description. If an item runs small or big it will be listed on that description
If you need additional help with sizing please call us 786-701-8136 we will be more than happy to assist.
• Why am I being charged Sales Tax on an online order?
In 2021 many states across the nation passed laws requiring online retailers to collect sales tax. We are expected to comply with these laws and collect the appropriate tax for each state the order is purchased from even if we do not have a physical storefront in that state.
• I want to pick up my items in store. How can I do that?
Our store is currently closed, but we do plan on reopening in the future in another location. We do offer Local SAME DAY Miami Delivery if you are in a 10-15 mile radius from our fulfillment center (this is calculated by your address at checkout). You must place your order by 12:30 Pm EST time and select local delivery at checkout. It will be delivered by 6 pm aprox.
• How long does shipping take?
We offer several shipping options:
USPS Priority: estimated 2-3 business days
USPS Express: 1-2 business days (guaranteed orders before 12:30 pm est time)
USPS International: estimated 10-15 business days
UPS Ground: estimated 1-5 business days
UPS Next Day Air: 1 business day (guaranteed orders before 12:30 pm est time m-f)
DHL Worldwide Express: estimated 1-3 business days
Miami Local Delivery: Same day delivery by 6pm approximately
*also packages which are delayed due to bad weather cannot be guaranteed.
More information can be found on http://www.divaboutiqueonline.com/pages/shipping