We now offer package protection via ROUTE! We know how valuable your purchase is, therefore, you have the option to include shipping protection in your order that protects against loss, damage, or theft.
Shipping protection is available at checkout if you would like to add this to your order for a small fee.
Types of protection:
-Lost in transit:
Status in tracking is NOT delivered. Please reach out to route after 7 days of the last courier scan, but no longer than 30 days. Processing time is 1-2 business days.
-Damaged during shipment:
Showing photo damage in shipping bag/box. Please reach out to route within 5 days of delivery but not past 20 days. Processing time 1-2 business days.
Tracking information is marked as delivered but did not receive package. If package value is over $100 police report must be filed. Please reach out to route 5 days from delivery date, but no longer than 20 days. Processing time 1-2 days.
Additional documentation may be required. Approval of replacement request will be at the company's discretion and subject to availability.
NOTE: Lost packages due to incorrect addresses, incomplete address, non collection, or refusal of delivery is not covered.